HYLOR
The First Pour Promise
Your HYLOR should feel worth it. If an eligible HYLOR purchase does not satisfy you for any reason, contact us within 45 days. You may choose either a refund of the eligible product price actually paid after discounts, plus applicable sales tax shown on your proof of purchase, or an available HYLOR replacement of comparable value shipped at our cost.
You do not need to return or mail the product to receive an approved refund or replacement.
This voluntary satisfaction guarantee, which we call the “First Pour Promise” or the “Guarantee,” is offered by Ariva Pharma, LLC, the California limited liability company that owns and operates the HYLOR brand (“HYLOR,” “we,” “us,” or “our”).
Important Terms at a Glance
Submit your request within 45 calendar days after delivery to you or your delivery address for a shipped purchase, or within 45 calendar days after the purchase date shown on an in-store receipt.
Opened or partly consumed product is eligible if the request otherwise meets these terms.
A satisfaction claim may cover one single can or one multipack or case containing no more than 12 cans.
We approve no more than one taste or general-satisfaction claim per household in any rolling 12-month period.
Proof of purchase is required.
You choose an eligible product-price refund or an available replacement.
An ordinary satisfaction refund does not include original shipping, delivery, or expedited-service charges.
HYLOR food and beverage products are not physically returnable. Do not mail the product to us.
Who and What Qualifies
The Guarantee applies to an original consumer purchase for personal, family, or household use in the 50 United States or the District of Columbia. The purchase must be made through drinkhylor.com, an official HYLOR storefront, or another seller that HYLOR identifies on drinkhylor.com as authorized at the time of purchase. If you are unsure whether a seller is authorized, contact us before purchasing.
For taste or general satisfaction, we approve no more than one Guarantee claim per household in any rolling 12-month period. A household means people who reside at the same physical address. The rolling period is measured from the date HYLOR received the household’s prior taste or general-satisfaction claim.
A claim may cover one single can or one multipack or case containing no more than 12 cans. If an order contains more than one eligible unit, the Guarantee covers only one unit. Any order-level discount will be allocated proportionately when we calculate the eligible product price.
An adult purchaser must submit a refund request. For a gift, the purchaser may request a refund, or an adult gift recipient may request a replacement with proof of the eligible purchase. A parent or legal guardian may submit a request concerning product purchased for a minor.
The Guarantee does not cover:
purchases for wholesale, resale, commercial, promotional, or sampling purposes;
free products or products won through a promotion;
products purchased from an unauthorized seller or unauthorized resale marketplace;
requests submitted after the applicable 45-day period;
a request based solely on consuming product after its stated best-by date, unless the product was sold or delivered after that date; or
loss or deterioration caused after delivery by improper storage, misuse, alteration, accident, or handling outside HYLOR’s control.
These exclusions apply only to this voluntary satisfaction Guarantee. They do not limit the separate rights described under “Delivery, Damage, Quality, and Safety Concerns” or any rights available under applicable law.
Your Choice: Refund or Replacement
Refund. For an eligible request, we will refund the product price actually paid for the eligible unit after discounts, plus sales tax shown on the proof of purchase and attributable to that unit. Original outbound shipping, delivery, and expedited-service charges are not included in a refund based only on taste or general dissatisfaction.
Replacement. You may instead choose an available HYLOR product of comparable value, shipped at HYLOR’s cost. The replacement may be the same product or an alternate available flavor. We will obtain your agreement before sending a different flavor. If a comparable replacement is unavailable, you may choose the refund.
Only one resolution is available for the same purchase. We will not substitute store credit or a replacement for a refund you have selected.
For a drinkhylor.com purchase, an eligible refund will ordinarily be returned to the original payment method. If the original transaction cannot be accessed, we will offer another no-fee method that you accept. HYLOR will initiate any portion of an eligible refund that it processes directly within 10 business days after confirming eligibility. A bank, card issuer, marketplace, or retailer may need additional time to post or complete the refund.
No Physical Product Returns
Because HYLOR products are consumable food and beverage products, we do not accept physical product returns. You do not need to return or mail the product to receive an approved refund or replacement under this Guarantee.
We may request a photograph, lot code, best-by date, receipt image, or other reasonable information when needed to verify eligibility or investigate a quality or safety concern. When safe and reasonable, we may ask you to retain the product or packaging briefly while we review the matter, but we will not require you to ship the product to us.
Never open, taste, consume, transport, or mail a leaking, swollen, broken, visibly contaminated, or possibly unsafe container.
Courtesy Replacements Outside the Guarantee
If a taste or general-satisfaction request does not meet the terms of this Guarantee, HYLOR may choose, case by case, to offer a courtesy replacement based on the circumstances and product availability.
A courtesy replacement is not guaranteed and does not change these Guarantee terms or create a right to the same result in another case. A courtesy replacement may be the same product or, with your agreement, another available flavor. We will not send an alternate flavor without your consent.
This section does not limit any nonwaivable legal right or any remedy that may apply to non-delivery, an incorrect item, damage, a suspected defect, or a quality or safety concern.
How to Submit a Request
Use any Guarantee-request option available on this page, email hello@drinkhylor.com with the subject line First Pour Guarantee, or call 949-272-8214.
To process a request, please provide:
your name and email address;
the seller and purchase or delivery date;
the flavor and package size;
an order number or legible proof of purchase; and
whether you choose a refund or replacement.
A telephone number is optional. We need a mailing address only if it is reasonably needed to send a replacement or complete another refund method that you accept. Feedback about why the product did not satisfy you is optional.
We may request a lot code, best-by date, receipt image, or product photograph only when reasonably needed to verify eligibility or investigate a quality or safety concern.
Do not send account passwords, complete payment-card information, government identification, medical records, a diagnosis, medication information, or other unnecessary sensitive information. Information submitted with a request will be handled as described in the HYLOR Privacy Policy.
Purchases from an Authorized Third-Party Seller
For a marketplace or retailer purchase, start with the seller’s working refund or replacement process because it may be the fastest route. The seller shown in the “Sold by” field or on the receipt must have been authorized by HYLOR at the time of purchase.
If the seller’s process is unavailable or does not provide the remedy described in this Guarantee, contact HYLOR. We may fulfill the Guarantee directly or coordinate with the seller. Proof of purchase and seller identity are required.
You may not receive a refund or replacement from both the seller and HYLOR for the same purchase. HYLOR will not require you to mail the product to HYLOR to receive a remedy under this Guarantee.
Delivery, Damage, Quality, and Safety Concerns
This Guarantee addresses taste and general satisfaction. Non-delivery, misdelivery, an incorrect item, transit damage, leaking, a suspected defect, or a possible safety or quality concern is handled separately and does not count against the household or pack-size limits above.
Those concerns are not cut off by this Guarantee’s 45-day claim period and are not limited to the refund or replacement remedies described in this Guarantee.
If a can is swollen, hissing unexpectedly, badly dented at a seam, leaking, visibly contaminated, or appears unsafe, do not open, taste, consume, transport, or mail it. Stop using the affected product and contact us promptly. For a medical emergency, call 911 or seek appropriate medical care first.
The 45-day, one-per-household, and pack-size limits do not apply to reports of possible illness, injury, allergic reaction, contamination, tampering, or recall. Reporting a safety concern does not waive any legal right.
Subscriptions
If the eligible purchase was part of a subscription, a Guarantee request does not cancel future subscription orders. Cancel the subscription separately through your account or another cancellation method HYLOR makes available. Receipt of a Guarantee remedy does not depend on keeping or canceling a subscription.
Keeping the Promise Fair
We may deny a request under this Guarantee only if it does not meet the stated eligibility requirements, remains materially incomplete after a reasonable opportunity to provide necessary information, or we have a reasonable and documented basis to conclude that the request is duplicate or fraudulent.
We will not deny an otherwise eligible request merely because the product was opened or partly consumed.
Your Legal Rights
This voluntary Guarantee is in addition to, and does not replace or limit, any nonwaivable warranty, refund, product-liability, or consumer-protection right available under federal, state, or local law. Some jurisdictions do not allow certain limitations, so a limitation above may not apply to you.
Changes to This Guarantee
We may change this Guarantee prospectively. The version posted and in effect when the eligible product was purchased governs that purchase throughout its applicable 45-day claim period. We will not apply a later change retroactively to reduce that coverage.
The effective date, last-updated date, and version number identify the current version.
Contact Us
Ariva Pharma, LLC
Owner and operator of the HYLOR brand
Attn: First Pour Guarantee
620 Newport Center Drive, Suite 1100
Newport Beach, CA 92660
Email: hello@drinkhylor.com
Telephone: 949-272-8214